[vc_row bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^55619|url^https://astrak.com/wp-content/uploads/2022/03/08.jpg|caption^null|alt^null|title^08|description^null” bg_image_repeat=”no-repeat” bg_override=”full” enable_overlay=”enable_overlay_value” overlay_color=”rgba(0,0,0,0.5)” overlay_pattern=”transperant” overlay_pattern_opacity=”25″ margin_top=”-50″ type=”vc_default” css=”.vc_custom_1647251476072{padding-top: 12% !important;padding-bottom: 12% !important;background-color: #000000 !important;}”][vc_column offset=”vc_col-lg-offset-0 vc_col-lg-12 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0 vc_col-xs-12″ css=”.vc_custom_1476043981108{margin-top: 10px !important;margin-bottom: 10px !important;}”][ultimate_heading main_heading=”Frequently Asked Questions” main_heading_color=”#ffffff” spacer=”line_only” spacer_position=”bottom” line_height=”3″ main_heading_style=”font-weight:bold;” main_heading_font_size=”desktop:50px;mobile_landscape:38px;mobile:30px;” main_heading_line_height=”desktop:60px;mobile_landscape:48px;mobile:40px;” line_width=”150″ el_class=”accent-border-color” main_heading_margin=”margin-bottom:15px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1647259181878{padding-bottom: 15px !important;background-color: #fdc938 !important;}”][vc_column width=”1/4″][dt_icon_text layout=”layout_3″ show_link=”y” link=”url:tel%3A%2B12818054535″ apply_link=”block” dt_text_title=”Call +1 (281) 805 4535″ dt_text_title_font_style=”normal:bold:none” dt_text_title_font_size=”18px” dt_text_title_line_height=”28px” dt_text_custom_title_color=”#000000″ dt_text_title_bottom_margin=”” dt_text_desc=”” dt_text_content_font_style=”normal:bold:none” dt_text_content_font_size=”28px” dt_text_content_line_height=”40px” dt_text_custom_content_color=”#333333″ show_btn=”n” icon_picker=”icomoon-the7-font-the7-phone-02″ dt_text_icon_size=”36px” dt_text_icon_bg_size=”32px” dt_text_icon_border_width=”2px” dt_text_icon_paddings=”0px 10px 0px 0px” dt_text_icon_color=”#212121″ css_dt_carousel=”.vc_custom_1687187928907{padding-bottom: 25px !important;}”][/vc_column][vc_column width=”1/4″][dt_icon_text layout=”layout_3″ show_link=”y” link=”url:mailto%3Asalesusa%40astrak.com” apply_link=”block” dt_text_title=”Email Our Team” dt_text_title_font_style=”normal:bold:none” dt_text_title_font_size=”18px” dt_text_title_line_height=”28px” dt_text_custom_title_color=”#000000″ dt_text_title_bottom_margin=”” dt_text_desc=”” dt_text_content_font_style=”normal:bold:none” dt_text_content_font_size=”28px” dt_text_content_line_height=”40px” dt_text_custom_content_color=”#333333″ show_btn=”n” icon_picker=”icomoon-the7-font-the7-mail-03″ dt_text_icon_size=”36px” dt_text_icon_bg_size=”32px” dt_text_icon_border_width=”2px” dt_text_icon_paddings=”0px 10px 0px 0px” dt_text_icon_color=”#212121″ css_dt_carousel=”.vc_custom_1685618741220{padding-bottom: 25px !important;}”][/vc_column][vc_column width=”1/4″][dt_icon_text layout=”layout_3″ show_link=”y” link=”url:https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fastrak-us|target:_blank” apply_link=”block” dt_text_title=”Connect With Us” dt_text_title_font_style=”normal:bold:none” dt_text_title_font_size=”18px” dt_text_title_line_height=”28px” dt_text_custom_title_color=”#000000″ dt_text_title_bottom_margin=”” dt_text_desc=”” dt_text_content_font_style=”normal:bold:none” dt_text_content_font_size=”28px” dt_text_content_line_height=”40px” dt_text_custom_content_color=”#333333″ show_btn=”n” icon_picker=”Defaults-linkedin-square” dt_text_icon_size=”36px” dt_text_icon_bg_size=”32px” dt_text_icon_border_width=”2px” dt_text_icon_paddings=”0px 10px 0px 0px” dt_text_icon_color=”#212121″ css_dt_carousel=”.vc_custom_1685618964308{padding-bottom: 25px !important;}”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1658220625927{margin-bottom: 0px !important;}”]
There are always questions that come up frequently when sourcing replacement parts for construction machinery.
Below are the questions that our support team at Astrak are most often asked about construction machinery undercarriage and wear parts.
We have tried to cover everything from rubber tracks and idlers through to delivery and warranties. If you have a specific question regarding a project you are working on then please contact a member of our expert team.[/vc_column_text][vc_separator style=”dotted” border_width=”2″ css=”.vc_custom_1657612708969{margin-top: 25px !important;margin-bottom: 25px !important;}”][/vc_column][/vc_row][vc_row][vc_column][ultimate_heading main_heading=”General Questions” alignment=”left” spacer=”line_only” spacer_position=”middle” line_height=”4″ line_color=”” main_heading_margin=”margin-bottom:15px;” line_width=”200″ spacer_margin=”margin-bottom:35px;” el_class=”accent-border-color”][/ultimate_heading][vc_toggle title=”Where is Astrak based?”]
Astrak’s is located in Austin, Texas.
[/vc_toggle][vc_toggle title=”Where can I find the model & serial number for my machine?”]The location of the model and serial number plate can vary from machine to machine. Please consult your manufacturers manual for more details.[/vc_toggle][vc_toggle title=”Do you support older or obsolete tracked machinery?”]
[/vc_toggle][vc_toggle title=”Do you provide a undercarriage fitting and repair service?”]
[/vc_toggle][vc_separator style=”dotted” border_width=”2″ css=”.vc_custom_1657612708969{margin-top: 25px !important;margin-bottom: 25px !important;}”][/vc_column][/vc_row][vc_row][vc_column][ultimate_heading main_heading=”Rubber Tracks” alignment=”left” spacer=”line_only” spacer_position=”middle” line_height=”4″ line_color=”” main_heading_margin=”margin-bottom:15px;” line_width=”200″ spacer_margin=”margin-bottom:35px;” el_class=”accent-border-color”][/ultimate_heading][vc_toggle title=”What differences are there between Terratrack and Terratrack Plus?”]
[/vc_toggle][vc_toggle title=”How do I measure or identify what sort of rubber track my machine needs?”]
[/vc_toggle][vc_toggle title=”How can I prevent rubber tracks from detracking?”]
[/vc_toggle][vc_toggle title=”Can I easily convert my excavator from steel to rubber tracks?”]
[/vc_toggle][vc_toggle title=”When should I replace my rubber tracks?”]
Like any other component of heavy machinery, rubber tracks require regular maintenance and occasional replacement. Knowing when and how to replace your rubber tracks can help keep your machine running efficiently and safely.
Please refer to this knowledge base post for guidance – https://astrak.com/when-should-i-replace-my-rubber-tracks/
[/vc_toggle][vc_separator style=”dotted” border_width=”2″ css=”.vc_custom_1657612708969{margin-top: 25px !important;margin-bottom: 25px !important;}”][/vc_column][/vc_row][vc_row][vc_column][ultimate_heading main_heading=”Rubber Pads” alignment=”left” spacer=”line_only” spacer_position=”middle” line_height=”4″ line_color=”” main_heading_margin=”margin-bottom:15px;” line_width=”200″ spacer_margin=”margin-bottom:35px;” el_class=”accent-border-color”][/ultimate_heading][vc_toggle title=”What is the average lifespan of a rubber pad?”]
[/vc_toggle][vc_toggle title=”I need some clip on pads, do I put them on every shoe or every other?”]
[/vc_toggle][vc_separator style=”dotted” border_width=”2″ css=”.vc_custom_1657612708969{margin-top: 25px !important;margin-bottom: 25px !important;}”][/vc_column][/vc_row][vc_row][vc_column][ultimate_heading main_heading=”Identifying Worn Components” alignment=”left” spacer=”line_only” spacer_position=”middle” line_height=”4″ line_color=”” main_heading_margin=”margin-bottom:15px;” line_width=”200″ spacer_margin=”margin-bottom:35px;” el_class=”accent-border-color”][/ultimate_heading][vc_toggle title=”How can I identify a worn idler?”]
[/vc_toggle][vc_toggle title=”How can I identify a worn roller?”]
[/vc_toggle][vc_toggle title=”How can I identify a worn sprocket?”]
[/vc_toggle][vc_separator style=”dotted” border_width=”2″ css=”.vc_custom_1657612708969{margin-top: 25px !important;margin-bottom: 25px !important;}”][/vc_column][/vc_row][vc_row][vc_column][ultimate_heading main_heading=”Undercarriage Parts” alignment=”left” spacer=”line_only” spacer_position=”middle” line_height=”4″ line_color=”” main_heading_margin=”margin-bottom:15px;” line_width=”200″ spacer_margin=”margin-bottom:35px;” el_class=”accent-border-color”][/ultimate_heading][vc_toggle title=”What grease should I use with your track adjusters?”]
[/vc_toggle][vc_toggle title=”What’s a grouser and how do I measure it?”]
Please follow this handy step by step guide.[/vc_toggle][vc_toggle title=”Should I replace all of my rollers at the same time?”]
[/vc_toggle][vc_toggle title=”Is a track adjuster included with an idler?”]
[/vc_toggle][vc_toggle title=”Do I need new bolts with my track shoes/sprockets/rollers/idlers?”]
[/vc_toggle][vc_toggle title=”How should I bend the retaining pin on easy fit pins?”]
[/vc_toggle][vc_separator style=”dotted” border_width=”2″ css=”.vc_custom_1657612708969{margin-top: 25px !important;margin-bottom: 25px !important;}”][/vc_column][/vc_row][vc_row bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^7|url^https://astrak.com/wp-content/uploads/2022/02/DarkCoverPop.jpg|caption^null|alt^null|title^DarkCoverPop|description^null” bg_image_repeat=”no-repeat” bg_override=”full” enable_overlay=”enable_overlay_value” overlay_color=”rgba(0,0,0,0.5)” overlay_pattern=”transperant” type=”vc_default” css=”.vc_custom_1647255595901{padding-top: 100px !important;padding-right: 25px !important;padding-bottom: 100px !important;padding-left: 25px !important;}” el_id=”QF1″][vc_column][vc_row_inner equal_height=”yes” css=”.vc_custom_1573059617497{padding-top: 50px !important;padding-right: 25px !important;padding-left: 25px !important;background-color: #ffffff !important;}”][vc_column_inner offset=”vc_col-lg-4 vc_col-md-12″ css=”.vc_custom_1573059678555{padding-bottom: 50px !important;}”][ultimate_heading main_heading=”Contact Us” alignment=”left” spacer=”line_only” spacer_position=”middle” line_height=”4″ line_color=”” sub_heading_style=”font-style:italic;” main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:15px;” line_width=”200″ spacer_margin=”margin-bottom:35px;” el_class=”accent-border-color”][/ultimate_heading][ultimate_heading main_heading=”We are looking forward to working with you to maximise machinery uptime.” heading_tag=”h4″ alignment=”left” main_heading_margin=”margin-bottom:25px;”]If you have an inquiry or request a quote for our undercarriage and wear parts, use the contact form shown here.[/ultimate_heading][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1573059673661{padding-bottom: 50px !important;}” offset=”vc_col-lg-4 vc_col-md-6 vc_col-xs-12″][dt_icon_text layout=”layout_1″ show_link=”y” link=”url:tel%3A%2B12818054535″ apply_link=”block” dt_text_title=”Call Us” dt_text_title_font_style=”normal:normal:none” dt_text_title_font_size=”14px” dt_text_title_line_height=”24px” dt_text_custom_title_color=”#8b8d94″ dt_text_desc=”+1 (281) 805 4535″ dt_text_content_font_style=”normal:bold:none” dt_text_content_font_size=”16px” dt_text_content_line_height=”26px” dt_text_custom_content_color=”#333333″ show_btn=”n” icon_picker=”icomoon-the7-font-the7-phone-02″ dt_text_icon_size=”16px” dt_text_icon_bg_size=”32px” dt_text_icon_border_width=”2px” dt_text_icon_paddings=”0px 10px 0px 0px” dt_text_icon_color=”#ffffff” css_dt_carousel=”.vc_custom_1687187965901{padding-bottom: 25px !important;}” dt_text_icon_title=””][dt_icon_text layout=”layout_1″ show_link=”y” link=”url:mailto%3Asalesusa%40astrak.com” apply_link=”block” dt_text_title=”Email Our Team” dt_text_title_font_style=”normal:normal:none” dt_text_title_font_size=”14px” dt_text_title_line_height=”24px” dt_text_custom_title_color=”#8b8d94″ dt_text_desc=”salesusa@astrak.com” dt_text_content_font_style=”normal:bold:none” dt_text_content_font_size=”16px” dt_text_content_line_height=”26px” dt_text_custom_content_color=”#333333″ show_btn=”n” dt_text_icon_size=”16px” dt_text_icon_bg_size=”32px” dt_text_icon_border_width=”2px” dt_text_icon_paddings=”0px 10px 0px 0px” dt_text_icon_color=”#ffffff” css_dt_carousel=”.vc_custom_1685618761542{padding-bottom: 25px !important;}”][dt_icon_text layout=”layout_1″ dt_text_title=”Business Hours” dt_text_title_font_style=”normal:normal:none” dt_text_title_font_size=”14px” dt_text_title_line_height=”24px” dt_text_custom_title_color=”#8b8d94″ dt_text_desc=”We are open Monday to Friday
from 7.30 am to 5.30 pm” dt_text_content_font_style=”normal:bold:none” dt_text_content_font_size=”16px” dt_text_content_line_height=”26px” dt_text_custom_content_color=”#333333″ show_btn=”n” icon_picker=”icomoon-the7-font-the7-clock-00″ dt_text_icon_size=”16px” dt_text_icon_bg_size=”32px” dt_text_icon_border_width=”2px” dt_text_icon_paddings=”0px 10px 0px 0px” dt_text_icon_color=”#ffffff”][/vc_column_inner][vc_column_inner width=”1/2″ offset=”vc_col-lg-4 vc_col-md-6 vc_col-xs-12″ css=”.vc_custom_1573059705855{padding-bottom: 50px !important;}”][contact-form-7 id=”65311″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]