Cookies

We are committed to safeguarding the privacy of our website visitors; this part of our statement also sets out how we will treat the use of cookies.

Cookies are in use on this website.

This website uses a small number of cookies to function as intended. These cookies store various settings during and between visits and allow users to share pages via social networks and communicate with our sales team to live through a chat function.

We do not use cookies to collect any personal information without the user’s express permission, and we do not provide any data we have managed to any third-party companies.

Permission

Should you wish not to use cookies on this website, please select the cookie toolbar option when you first visit the website.

You can also manage the use of cookies by adjusting your internet browser settings/preferences. To find out how to change your cookie preferences, please see below for links to the help needed to access your browser’s cookie menu:

Third-party/external cookies

Our site includes functions provided by third parties, such as the social networks listed in the share function shown at the bottom of each post. Therefore, disabling these cookies will affect the parts offered by the third parties. We do not use cookies to collect any personal information through these additional functions. However, the associated services may collect such data.

To find out what is collected by these companies, please visit their respective websites for more information.

Visitor Statistics

We use cookies to compile visitor statistics for our internal use. We do not identify individual visitors through their use. Instead, cookies are used to generate statistical data on how the visitor uses our website.

Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

  • F24_autoID
  • F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

  • Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
  • A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

Communication

We use external services to enable live communication through our website. For example, cookies allow our website to recognise the visitor to optimise the chat-box functionality.

Security

To ensure that our website remains secure for our visitors, we use the following service, which uses cookies to function effectively.

Other Services

Cookies are also in use to provide additional non-essential website functions.

Concerns

If you are concerned or have questions about how Astrak handles your personal data please contact us and we will do our best to assist you.

Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/.

Contact Us

Questions, comments and requests regarding this policy should be addressed to HR Manager and Data Protection Officer, Astrak Group Ltd, Wheatfield Road, Dunnikier Business Park, Kirkcaldy, KY1 3PD. Email: [email protected]

You can read our full Privacy Statement by clicking this link.